Master Salesforce with Manual Testing Online training

 

Master Salesforce with Manual Testing: A Comprehensive Training Guide ☁️🧪

Salesforce is a powerful CRM platform used by businesses worldwide. To ensure its functionality, performance, and reliability, manual testing plays a crucial role. This Salesforce with Manual Testing training program provides a structured approach to mastering Salesforce administration, functional testing, defect management, and Agile methodologies.

Whether you're a beginner or an experienced tester, this guide will help you navigate Salesforce testing with confidence.

Course Overview 📚

This training covers:

• ✅ Salesforce Administration – Understanding the platform's architecture, objects, and automation.

• ✅ Manual Testing Techniques – Writing test cases, executing tests, and managing defects.

• ✅ Agile & Scrum Integration – Aligning testing processes with Agile methodologies.

• ✅ Real-World Tools & Workshops – Hands-on practice with Jira, Workbench, and more.

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Module 1: Salesforce Administration Overview ⚙️

1.1 Salesforce Basics

• MVC Architecture – Model, View, Controller framework.

• Multi-Tenant Cloud – How Salesforce serves multiple customers securely.

• Salesforce Editions – Enterprise, Professional, Unlimited, Developer, and more.

1.2 Salesforce Services & Clouds ☁️

• SAAS (Salesforce.com) – CRM solutions.

• PAAS (Force.com) – Custom app development.

• Sales Cloud, Service Cloud, Marketing Cloud – Key functionalities.

1.3 User & Data Management

• Profiles, Roles, Permission Sets – Controlling user access.

• Objects & Fields – Standard vs. Custom objects, data types.

• Sandbox Environments – Dev, Partial, Full sandboxes.

1.4 Automation & Reporting

• Workflows, Process Builder, Flows – Automating business processes.

• Reports & Dashboards – Analyzing data effectively.

• SOQL & SOSL – Querying Salesforce data.

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Module 2: Functional & Manual Testing 🧪

2.1 Testing Fundamentals

• SDLC & STLC – Understanding development and testing lifecycles.

• Testing Levels – Unit, Integration, System, UAT, Regression.

2.2 Test Case Design

• Test Scenarios & Cases – Writing effective test cases.

• Test Techniques – BVA, Equivalence Partitioning, Decision Tables.

• Requirement Traceability Matrix (RTM) – Ensuring test coverage.

2.3 Test Execution

• Manual Testing Best Practices – Executing test cases, logging defects.

• Smoke & Sanity Testing – Quick validation before deep testing.

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Module 3: Defect Management with Jira/HP ALM 🐞

3.1 Defect Lifecycle

• Bug vs. Defect vs. Error – Key differences.

• Severity & Priority – Classifying defects (Critical, Major, Minor).

3.2 Defect Reporting

• Creating a Defect – Summary, steps to reproduce, attachments.

• Defect States – New, Open, Deferred, Rejected, Closed.

3.3 Special Defects

• Golden Defects – Critical issues requiring immediate attention.

• Latent & Masked Defects – Hidden issues that emerge later.

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Module 4: Agile & Scrum in Testing 🔄

4.1 Agile Methodology

• User Stories & Sprints – Breaking down requirements.

• Scrum Ceremonies – Standups, Sprint Planning, Retrospectives.

4.2 Agile Metrics

• Velocity & Capacity – Measuring team productivity.

• Burn-down & Burn-up Charts – Tracking progress.

4.3 Waterfall vs. Agile

• When to use each methodology.