Master Salesforce with Manual Testing: A Comprehensive Training Guide ☁️🧪
Salesforce is a powerful CRM platform used by businesses worldwide. To ensure its functionality, performance, and reliability, manual testing plays a crucial role. This Salesforce with Manual Testing training program provides a structured approach to mastering Salesforce administration, functional testing, defect management, and Agile methodologies.
Whether you're a beginner or an experienced tester, this guide will help you navigate Salesforce testing with confidence.
Course Overview 📚
This training covers:
✅ Salesforce Administration – Understanding the platform's architecture, objects, and automation.
✅ Manual Testing Techniques – Writing test cases, executing tests, and managing defects.
✅ Agile & Scrum Integration – Aligning testing processes with Agile methodologies.
✅ Real-World Tools & Workshops – Hands-on practice with Jira, Workbench, and more.
Module 1: Salesforce Administration Overview ⚙️
1.1 Salesforce Basics
MVC Architecture – Model, View, Controller framework.
Multi-Tenant Cloud – How Salesforce serves multiple customers securely.
Salesforce Editions – Enterprise, Professional, Unlimited, Developer, and more.
1.2 Salesforce Services & Clouds ☁️
SAAS (Salesforce.com) – CRM solutions.
PAAS (Force.com) – Custom app development.
Sales Cloud, Service Cloud, Marketing Cloud – Key functionalities.
1.3 User & Data Management
Profiles, Roles, Permission Sets – Controlling user access.
Objects & Fields – Standard vs. Custom objects, data types.
Sandbox Environments – Dev, Partial, Full sandboxes.
1.4 Automation & Reporting
Workflows, Process Builder, Flows – Automating business processes.
Reports & Dashboards – Analyzing data effectively.
SOQL & SOSL – Querying Salesforce data.
Module 2: Functional & Manual Testing 🧪
2.1 Testing Fundamentals
SDLC & STLC – Understanding development and testing lifecycles.
Testing Levels – Unit, Integration, System, UAT, Regression.
2.2 Test Case Design
Test Scenarios & Cases – Writing effective test cases.
Test Techniques – BVA, Equivalence Partitioning, Decision Tables.
Requirement Traceability Matrix (RTM) – Ensuring test coverage.
2.3 Test Execution
Manual Testing Best Practices – Executing test cases, logging defects.
Smoke & Sanity Testing – Quick validation before deep testing.
Module 3: Defect Management with Jira/HP ALM 🐞
3.1 Defect Lifecycle
Bug vs. Defect vs. Error – Key differences.
Severity & Priority – Classifying defects (Critical, Major, Minor).
3.2 Defect Reporting
Creating a Defect – Summary, steps to reproduce, attachments.
Defect States – New, Open, Deferred, Rejected, Closed.
3.3 Special Defects
Golden Defects – Critical issues requiring immediate attention.
Latent & Masked Defects – Hidden issues that emerge later.
Module 4: Agile & Scrum in Testing 🔄
4.1 Agile Methodology
User Stories & Sprints – Breaking down requirements.
Scrum Ceremonies – Standups, Sprint Planning, Retrospectives.
4.2 Agile Metrics
Velocity & Capacity – Measuring team productivity.
Burn-down & Burn-up Charts – Tracking progress.
4.3 Waterfall vs. Agile
When to use each methodology.